FAQ

I need to cancel my order.

If your order has shipped, we cannot cancel your order. If your order hasn’t been shipped yet, please let us know as soon as possible and we will do our best to cancel the order for you.

How do I return an item?

We cannot accept returns, exchanges, or process refunds for any reason other than a product which was broken during shipping. If you did receive a broken product, we’re very sorry - please send us an email at support@alchemynailpolish.com within 7 days and we will get back to you with instructions for claiming a refund.

When will you be restocking sold out nail polishes?

We are working hard on restocking your favorite nail polishes! In the meantime, you can sign up to be notified for any updates related to restocking. To get updates, scroll down to the bottom of the page, enter your email and hit subscribe!

Are there any stores that i can buy Alchemy nailpolish from?

Alchemy nailpolish is currently only available exclusively on alchemynailpolish.com; you won’t find our products in any stores for now.

Are Alchemy nail polishes cruelty free?

Yes, all Alchemy nail polishes are 100% cruelty free and are not tested on animals.

What does 9-free mean?

9-free nail polishes are free of: Toluene, Formaldehyde, Formaldehyde Resin, Dibutyl Phthalate (DBP), Camphor, Xylene, Ethyl Tosylamide, Parabens and Acetone.

Are Alchemy Polishes vegan?

Yes, the current range of Alchemy Polishes are all vegan.

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